Question 1

How do I place an order?

Accepted Answer

Browse the collection and tap "Ask on WhatsApp" on any piece you love. We'll confirm sizing, customisation and delivery with you personally over chat — there's no online checkout by design.

Question 2

How do I pay?

Accepted Answer

Once everything is confirmed on WhatsApp — piece, size, delivery address and timeline — we'll share payment details and confirm the order before we begin crafting.

Question 3

How long will my order take?

Accepted Answer

Every piece is made to order by our artisans, so timelines vary with design complexity. We'll give you an estimated crafting and delivery timeline when you enquire.

Question 4

Can I customise a piece or request a different size?

Accepted Answer

Yes — most designs can be adjusted for size, finish or minor customisation. Let us know what you have in mind when you message us and we'll confirm what's possible.

Question 5

Do you deliver across India?

Accepted Answer

Yes, we offer tracked delivery across India. Delivery timelines depend on your location and will be confirmed with you over WhatsApp.

Question 6

What is your return or exchange policy?

Accepted Answer

Please see our Terms & Conditions page for full details on returns, exchanges and cancellations.

Question 7

How do I track my order?

Accepted Answer

Since orders are confirmed personally, we'll keep you updated on order status and delivery directly over WhatsApp.

Frequently asked questions