Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern your use of the House of Rajni website (the "Site") and any purchase you make through it. By browsing the Site or placing an enquiry, you agree to these Terms. If you do not agree, please do not use the Site.

House of Rajni is operated by [Legal business name], [registered address], India ("we", "us", "our").

2. Our Products

Our jewellery is handcrafted and, in most cases, made to order by our artisans. Because each piece is handmade, there may be minor variations in colour, finish, size or stone placement compared to photographs shown on the Site — this is a natural part of handcrafted work and not a defect.

Materials, weight and dimensions listed on product pages are approximate and provided for guidance.

3. How Ordering Works

The Site does not process payments or checkout online. Instead, when you enquire about a piece, we confirm design, size, customisation, pricing and delivery details with you personally over WhatsApp before any order is placed or payment is made. An order is only confirmed once both parties have agreed on these details over WhatsApp.

Prices are listed in Indian Rupees (₹) and are subject to change without notice until an order is confirmed.

4. Payment

Once your order is confirmed, we will share accepted payment methods (such as UPI or bank transfer) with you over WhatsApp. [Specify whether full payment or an advance is required before crafting begins, and when the balance is due.]

5. Delivery

We offer tracked delivery across India. Since most pieces are made to order, delivery timelines will be confirmed with you at the time of order based on the design's crafting time and your location. [Specify typical delivery windows, shipping charges, and what happens if a delivery is delayed or lost in transit.]

6. Returns, Exchanges & Cancellations

[This section needs your actual policy — for example: because pieces are made to order, are returns/exchanges accepted at all, only for manufacturing defects, or within a specific window after delivery? Can an order be cancelled after crafting has begun, and is any advance refundable in that case? Under India's Consumer Protection (E-Commerce) Rules, your return/cancellation policy must be clearly stated — please define this precisely with your advisor.]

7. Intellectual Property

All content on the Site — including photographs, designs, text and logos — belongs to House of Rajni or its licensors and may not be copied, reproduced or used without our written permission.

8. Limitation of Liability

To the extent permitted by law, House of Rajni is not liable for any indirect or consequential loss arising from your use of the Site or purchase of our products, beyond the value of the order itself. Nothing in these Terms limits any right you have under Indian consumer protection law that cannot be excluded.

9. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of [City], India.

10. Contact Us

Questions about these Terms? Reach us on WhatsApp from any product page, or write to us at [support email / phone number].