Shipping & Returns
Last updated: 3 October 2026
Delivery Timelines
Because most pieces at House of Rajni are made to order, delivery timelines are confirmed with you on WhatsApp at the time of ordering, based on the design's crafting time and your location. [Add typical ranges, e.g. "7–14 working days for made-to-order pieces" or "2–4 working days for ready-to-ship pieces".]
Shipping Charges
[State whether delivery is free, flat-rate, or calculated by location/order value.]
Tracking
We offer tracked delivery across India. Once your order is dispatched, we'll share your tracking details with you on WhatsApp. [Name your delivery partner(s) if you want to state this explicitly.]
Returns & Exchanges
[This needs your actual policy. Common questions to answer explicitly: Are returns/exchanges accepted at all for made-to-order pieces, or only for manufacturing defects? Is there a time window after delivery (e.g. 48 hours) to raise an issue? Who pays return shipping? Is a refund issued, store credit, or an exchange only? Under India's Consumer Protection (E-Commerce) Rules, this must be stated clearly.]
Cancellations
[State whether an order can be cancelled after you've confirmed it on WhatsApp, up to what point (e.g. before crafting begins), and whether any advance payment is refundable in that case.]
Damaged or Incorrect Items
If a piece arrives damaged or isn't what you ordered, message us on WhatsApp with photos within [X days] of delivery and we'll [replace it / repair it / refund it — specify].
Questions
Reach us on WhatsApp from any product page, or see our Contact page for other ways to get in touch.