Privacy Policy
Last updated: 30 September 2026
1. Introduction
This Privacy Policy explains how House of Rajni ("we", "us", "our") collects, uses, shares and protects your information when you browse this website (the "Site") or contact us to enquire about or place an order.
2. Information We Collect
- Contact details you share with us, such as your name and phone number, when you enquire about a product.
- Order details — the pieces you're interested in, customisation requests, delivery address and delivery preferences.
- Basic usage information — pages viewed, products browsed, wishlist activity and general device/browser information, used to keep the Site working well.
- Information you choose to send us over WhatsApp while your order is being confirmed.
3. How We Use Your Information
- To respond to your enquiry and confirm order details, pricing and delivery with you.
- To communicate with you about your order — including confirmations, crafting/delivery updates and after-sales support — over WhatsApp.
- To arrange delivery through our courier partners.
- To improve the Site and our product range based on how it's used.
- To send you offers or updates you've opted in to receive. [Confirm your actual practice here — do you send marketing messages, and how can someone opt out?]
4. WhatsApp & Meta / Facebook Platforms
Since orders are confirmed personally rather than through an online checkout, WhatsApp is core to how we communicate with you. Messages you send us, and messages we send you — including automated order confirmations or updates, where used — are carried over Meta's WhatsApp Business Platform (WhatsApp Cloud API). This means your phone number and the content of these messages are processed by Meta/WhatsApp in order to deliver them, subject to WhatsApp's Business Data Processing Terms and Meta's Privacy Policy.
If we use automated or template WhatsApp messages (for example, order status updates sent via the WhatsApp Business Platform), these are only sent to numbers that have contacted us or placed an order, in line with WhatsApp's messaging policies. [Update this if you run opt-in marketing broadcasts, and describe how customers can opt out.]
5. Sharing Your Information
We share your information only as needed to fulfil your order and run the Site:
- With Meta/WhatsApp, to deliver messages as described above.
- With our delivery/courier partners, to ship your order.
- With service providers who help us run the Site (such as hosting and image storage), under confidentiality obligations.
- If required by law, or to protect our rights or the safety of our customers.
We do not sell your personal information to third parties.
6. Cookies & Local Storage
The Site uses your browser's local storage to remember things like your wishlist, so you don't lose it between visits. This stays on your device and isn't used to track you across other websites. [Update this section if you later add analytics or advertising cookies.]
7. Data Security
We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You can ask us what information we hold about you, request that we correct it, or ask us to delete it, by contacting us using the details below. We'll respond within a reasonable time, subject to any legal requirement to retain certain records (such as order/invoice history).
9. Children's Privacy
The Site is not directed at children, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us / Grievance Officer
For any privacy questions or to exercise the rights above, contact us at [support email / phone number].
Grievance Officer (as required under Indian IT Rules): [Name], [email], [address]. [Required once the Site meets the applicable user threshold — confirm with your advisor whether this applies to you yet.]